Customer Service Mission Statement

The Santa Clarita Water Division (SCWD) values our customers and strives to provide the highest level of customer service and reliable water at a reasonable price. We aim to streamline the billing process and are always available for questions and information. Should your home or business ever have a water emergency, SCWD is readily available via our after hours answering service.

The Report Water Waste form is completely anonymous. Therefore, we cannot respond to the submittal.

Santa Clarita Water News

Customer Testimonials

  • “I was very impressed with SCWD employees work in regards to a job that was completed on Centurion Way. There were no interruptions in water service and it was a major repair . I was very impressed with SCWD and the job that was completed.” by Nancy
  • “We send this greeting of Gracious Thank Yous, filled with many hugs!!for your follow through with the water that was turned off. Thank you Donald for going the extra mile.” by Mrs. Glover
  • “Because your workman have done an exemplary job replacing the water pipes in our association, we wanted to make that you were aware of their excellent work ethics. Thank you for the conversion and for your great employees.” by H Braun
  • “Thanks to SCWD employees for being so nice, friendly and knowledgable.” by Sandra
  • “Kudos and thanks for a job well done! Thanks for being very helpful and polite.” by Rick
  • “Kudos and thank you for a quick response and a good job with completing the repair !” by Steve
  • “Im very pleased with the Customer Service I received in regards to a water line leak.” by Mattie
  • “Kudos good job repairing a main line break. Excellent teamwork.” by Voncille
  • “SCWDs Field Representative is to be commended for his professionalism, attention to duty, his knowledge of our area and his quick response time. A water main line break occured at my home and SCWDs Field Representative was able to shut the water off quickly which allowed for minimal water loss.” by Mike
  • “Repair to Main Line was quick and clean. Great Job” by Curtis

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