Billing

Customer Connect – Managing your account online
Customer Connect the SCWD’s eportal allows customers to manage their account online. Customer
Connect provides our customers access to their water usage information, billing data and payment
history along with reprinting a bill. It also allows our customers the ability to pay their bill online thru the
Customer Connect portal and to manage their account on line from anywhere they have internet access
24/7. Click here to sign up for eBill

SCWD now offers our customers the option to go paperless thru eBill. When you sign up for eBill you
may also elect to receive a paper copy of your bill along with the eBill notification. You can sign up for eBill here. 

Convienent ways to pay your bill:

  • Pay Online: Click here to visit the payment portal.
  • Pay by Phone: Call Toll-Free 844-317-1856 to use our automated phone service.
  • More Ways to Pay: Click Here for instructions to pay by mail, walk-in, or direct debit.

  • Due Date
    Your bill is due and payable upon date of presentation. It will become past due if not paid within 19 days from the date of mailing.
  • Late Penalty
    If you forget to pay your bill, we will assess a $10.00 late penalty to your account.
  • Termination Notice
    If your payment is still not received by the reminder notice due date, we will then mail a termination notice advising you your service will be terminated and a $25.00 termination penalty will be assessed to your account.
  • Shut Off for Non-Payment
    If your service is shut off for non-payment, it will be restored only after payment of total amount due plus a $44.00 reconnection charge ($82.00 re-connection charge after 4:30 p.m. Mon-Thurs, after 3:30 p.m. on alternating Fridays beginning 01-08-2010, closed alternating Fridays, weekends and holidays). A deposit may also be required. If you need to extend your payment date, please call customer service to discuss payment arrangements.
  • Returned Items
    The charge for all returned items is $43.00. A payment by cash or money order will be required for the amount of the returned check plus the $43.00 returned check charge. Direct Debit accounts that do not have the money in their banking account at the time of debiting will also be charged $43.00.