Customer Care – Contact Your Division
Manage Your Account
For all account inquiries (such as billing, starting, stopping or transferring service, or updating account information), please contact Customer Care at your water division by phone or email at the information below. Emails will be answered within two business days. You can also manage your account and pay your bill online through the website links below.
Water-Related Emergencies
In case of water-related emergencies (such as a line break) and outages, call your division Customer Care Phone number. SCV Water technicians are available 24 hours/day to respond. To report an after-hours emergency or outage, call the main Customer Care phone number for your division and an after-hours technician will be dispatched.
** DO NOT USE THE CONTACT US FORM TO REPORT A WATER-RELATED EMERGENCY. **
General Inquiries
For other general inquiries, use the Contact Us form below. Emails will be answered within two business days.
Public Record Requests
INSTRUCTIONS FOR REQUESTING RECORDS
(California Public Records Act, Govt. Code Sections 6250-6276.48)
- In order to expedite your request, requests for records should be in writing (verbal requests are excepted as well). Requests will be processed within 10 days from the date received. A Public Records Request Form can be faxed to you by calling (661) 297-1600. A form is also available on the Agency’s web page at http://www.yourscvwater.com. Select the “Contact Us” menu, followed by the “Public Records” menu. Requests may be submitted by facsimile to (661) 297-1610, or by email to prr@scvwa.org.
- Requests must be for records prepared, owned, used, or retained by the Agency (Gov. Code Sec. 6252(e)). Requests should be for clearly identifiable records. If necessary, the Agency will assist the requestor in making a request that describes reasonably identifiable records (Gov. Code Sec. 6253.1). Copies will not be provided if disclosure would infringe upon a copyright, trade secret, or is otherwise exempt in accordance with state law.
- You will be notified within ten (10) days whether your request seeks copies of disclosable public records prepared, owned, used, or retained by this Agency. In most cases, your request will be completed within 10 days.
- If the search for records finds the records voluminous, you will be notified of the approximate number of pages and/or length of time it will take to process your request.
- If your request is to review records, rather than receive copies, the Agency will notify you once the records are gathered, and arrangements will be made for your review.
- The charge for the direct cost of duplication is as follows: Paper Copies, $0.25/page and CD’s/DVD’s are $2.00 each. Payment will need to be received prior to the records being released.
- For further clarification please refer to the California Public Records Act (California Gov. Code Sec. 6250 et seq.).
If you have questions pertaining to the submittal of a Public Records Act request, you may contact the Agency, (661) 297-1600, Monday through Thursday, 8:00 a.m. to 5:00 p.m. Our Fax number is (661) 297-1610. Our email address is prr@scvwa.org.
Key Staff
| Name | Position | Phone Number | |
|---|---|---|---|
| Matt Stone | General Manager | mstone@scvwa.org | (661) 297-1600 |
| Steve Cole | Assistant General Manager | scole@scvwa.org | (661) 297-1600 |
| Keith Abercrombie | Chief Operating Officer | kabercrombie@scvwa.org | (661) 259-2737 |
| Brian Folsom | Chief Engineer | bfolsom@scvwa.org | (661) 297-1600 |
| Dirk Marks | Director of Water Resources | dmarks@scvwa.org | (661) 297-1600 |
| Mike Alvord | Director of Maintenance and Operations | malvord@scvwa.org | (661) 259-3610 |
| Rochelle Patterson | Director of Administration | rpatterson@scvwa.org | (661) 297-1600 |
| Beverly Johnson | Director of Finance | bjohnson@scvwa.org | (661) 297-1600 |
| Cris Perez | Director of Technology | cperez@scvwa.org | (661) 294-0828 |
| Kathie Martin | Public Information Officer | kmartin@scvwa.org | (661) 513-1265 |